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Your Guide to IP Office SIP Trunk Setup Made Easy: Ace Peak Investment

At Ace Peak Investment, we understand the importance of efficient communication systems for small and medium enterprises (SMEs). That’s why we are thrilled to offer our expertise in simplifying the setup of IP Office SIP Trunks. With our guidance, you can streamline your communication infrastructure and optimize your business operations.

IP Office Release 6.0, introduced by Avaya, is a comprehensive solution designed to support SMEs. It offers a range of features, including support for up to 384 extensions, analog lines, T1/E1 lines, and VoIP trunk lines. To leverage the power of IP Office Release 6.0, it is essential to properly set up and configure your SIP Trunk.

Our team at Ace Peak Investment is here to assist you every step of the way. Whether you are new to IP Office or require guidance for Avaya IP Office SIP Trunk setup, we have the expertise to make the process easy and hassle-free. With our support, you can seamlessly integrate your SIP Trunk, ensuring smooth communication and enhanced productivity.

Trust Ace Peak Investment to simplify your IP Office SIP Trunk setup. Let us help you harness the full potential of IP Office Release 6.0 and optimize your communication systems.

Key Takeaways:

  • Streamline your communication systems with IP Office SIP Trunk setup.
  • Avaya IP Office Release 6.0 supports SMEs with advanced features and scalability.
  • Expert guidance from Ace Peak Investment simplifies the setup process.
  • Seamlessly integrate your SIP Trunk for efficient communication.
  • Optimize your business operations with enhanced productivity.

Understanding IP Office Hardware

When setting up your IP Office SIP Trunk, it is essential to have a clear understanding of the hardware components involved. These components play a crucial role in configuring and optimizing your communication system. Let’s take a closer look at the key hardware elements:

IP500v2 Control Unit

The IP500v2 control unit serves as the central hub for your IP Office system. It provides the necessary processing power and connectivity options for seamless communication. The control unit acts as the main interface between your telephony devices and the IP network.

Combination Card

The combination card enhances the functionality of your IP Office system by offering a variety of ports and interfaces. It allows for the connection of analog devices, digital telephones, and IP telephones. With the combination card, you can integrate different types of endpoints into your communication network.

ETR 6 Card

The ETR 6 card enables connectivity for ETR (Enhanced Telephone Remote) telephones. These telephones provide additional features and capabilities, making them ideal for specific business needs. The ETR 6 card ensures seamless integration and optimal performance for ETR telephones within your IP Office system.

In addition to the core hardware components mentioned above, the IP Office system supports various series of digital and IP telephones. The 1400 series digital telephones offer basic features and reliable performance. The 1600 localized series IP telephones provide advanced functionality with localized language support. The 9600 series IP telephones offer enhanced features and high-resolution displays. Finally, DECT R4 compact base station provides mobility and coverage for wireless communication within your organization.

Understanding the hardware components of your IP Office system is crucial for a successful SIP Trunk setup. By ensuring the proper installation and configuration of these components, you can maximize the performance and efficiency of your communication system.

Hardware Component Description
IP500v2 Control Unit Serves as the central hub for your IP Office system
Combination Card Enhances functionality by offering a variety of ports and interfaces
ETR 6 Card Enables connectivity for ETR telephones
1400 Series Digital Telephones Basic features and reliable performance
1600 Localized Series IP Telephones Advanced functionality with localized language support
9600 Series IP Telephones Enhanced features and high-resolution displays
DECT R4 Compact Base Station Mobility and coverage for wireless communication

Core Software Enhancements for IP Office

IP Office Release 6.0 introduces several core software enhancements that enhance the functionality and performance of your IP Office system. These enhancements aim to improve communication capabilities, streamline processes, and provide a more seamless user experience.

Essential Edition

One of the key enhancements is the introduction of the Essential Edition. This edition offers a more streamlined and user-friendly interface, making it easier for administrators to manage and configure their IP Office system. The Essential Edition also includes enhanced licensing changes, enabling businesses to scale up to 1000 user SCN (Small Community Network) without additional license costs.

New Telephone Features

IP Office Release 6.0 brings new telephone features that enhance productivity and communication efficiency. With the ISDN redirecting number enhancement, calls can be efficiently redirected to the appropriate destination. The release also enables the send calling party name T1 PRI DMS 100 feature, allowing users to send the calling party’s name on outbound T1 PRI calls. Additionally, the mobility callback feature allows users to make and receive calls from their mobile devices seamlessly.

SIP Trunking Enhancements

Another significant enhancement is SIP trunking improvements, which enable businesses to leverage the benefits of SIP (Session Initiation Protocol) trunks for cost-effective and efficient communication. IP Office Release 6.0 provides enhanced support for SIP trunking, ensuring smooth integration and improved call quality.

Persistent SMDR Storage

IP Office Release 6.0 introduces persistent SMDR (Station Message Detail Recording) storage, allowing businesses to store call details and analyze them for improved reporting and analysis. This enhanced feature provides valuable insights into call patterns, helping businesses optimize resources and improve customer service.

Enhancement Description
Essential Edition Messaging Enhanced messaging capabilities with the Essential Edition, allowing users to access voicemail and messages through a unified interface.
IP Office Video Softphone Integrates video calling functionality into the IP Office system, enabling enhanced communication and collaboration.

These core software enhancements in IP Office Release 6.0 empower businesses with advanced features and capabilities, improving communication, productivity, and customer satisfaction. By adopting these enhancements, businesses can stay ahead in the ever-evolving world of communication technology.

Preferred Edition for Advanced IP Office Features

The Preferred Edition, formerly known as VoiceMail Pro, offers advanced features for your IP Office system. With Exchange 2007 integration enhancements, you can seamlessly integrate your email and voicemail systems, ensuring efficient communication and collaboration. This allows for easier access to voicemail messages and the ability to respond promptly to important communications.

In addition, the Preferred Edition provides housekeeping and data backup features, ensuring the security and integrity of your IP Office system. Automatic text-to-speech announcements keep your team informed and updated, improving internal communication and productivity. The graceful shutdown feature allows for a smooth and controlled shutdown of your IP Office system, minimizing the risk of data loss or system damage.

The Preferred Edition also includes client enhancements, enhancing the user experience and improving efficiency. The enhanced user personal configuration options give individuals greater control over their communication settings, allowing for a customized and tailored experience. Small community network resilience enhancements provide added reliability and stability, ensuring uninterrupted communication even in challenging environments.

Features of Preferred Edition:

  • Exchange 2007 integration enhancements
  • Housekeeping and data backup
  • Text-to-speech announcements
  • Graceful shutdown
  • Client enhancements
  • Enhanced user personal configuration options
  • Small community network resilience enhancements
  • Distributed voice messaging

The Preferred Edition is designed to take your IP Office system to the next level, providing advanced features and capabilities that enhance communication, collaboration, and productivity. With its comprehensive set of features, the Preferred Edition empowers businesses to streamline their operations and optimize their communication systems.

Exploring one-X Portal for IP Office

The one-X Portal for IP Office is a powerful tool that enhances communication and collaboration within your IP Office system. With its user-friendly interface and wide range of features, the one-X Portal simplifies and streamlines your daily communications tasks. Let’s dive into the key features and benefits of the one-X Portal for IP Office.

User Profiles and Telecommuter Mode

The one-X Portal allows you to create personalized user profiles, enabling users to customize their communication preferences and settings. Whether you’re in the office or working remotely, the telecommuter mode ensures that you can access all the essential features and functionalities of your IP Office system securely and conveniently.

Call Pickup and Improved Integration with Preferred Edition

The one-X Portal enables call pickup functionality, allowing users to answer incoming calls for colleagues who are unavailable. This feature enhances team collaboration and ensures no important calls are missed. Additionally, the improved integration with the Preferred Edition offers seamless access to advanced features such as call recording and voicemail transcription, enhancing overall communication efficiency.

Instant Messaging and Audio Conferencing

With the one-X Portal, users can engage in real-time instant messaging within the organization. This feature enables quick and efficient communication, fostering collaboration and reducing response times. Furthermore, the audio conferencing capability allows users to host virtual meetings and collaborate with colleagues from different locations, eliminating the need for physical meeting spaces.

Personal Conference Bridge Number and Personal Directory Groups

The one-X Portal provides users with a personal conference bridge number, enabling them to host conference calls effortlessly. This eliminates the need for third-party conferencing solutions and simplifies the communication process. Additionally, personal directory groups allow users to organize and manage their contacts efficiently, ensuring quick access to important individuals or teams.

Language Support, Maximum Client Sessions, and Minimum Supported Version

The one-X Portal supports multiple languages, catering to the diverse needs of global organizations. Users can select their preferred language for an enhanced user experience. Additionally, the one-X Portal supports a maximum number of client sessions, allowing multiple users to access the portal simultaneously. It is important to note that the minimum supported version of the one-X Portal for IP Office ensures compatibility and optimal performance with the latest software updates.

Feature Description
User Profiles and Telecommuter Mode Create personalized user profiles and access IP Office features securely from anywhere.
Call Pickup and Improved Integration Answer calls for unavailable colleagues and seamlessly integrate with Preferred Edition features.
Instant Messaging and Audio Conferencing Engage in real-time messaging and host virtual meetings for efficient collaboration.
Personal Conference Bridge Number and Personal Directory Groups Host conference calls and organize contacts for quick access.
Language Support, Maximum Client Sessions, and Minimum Supported Version Choose preferred language, support multiple user sessions, and ensure compatibility with the latest software updates.

Maximize Efficiency with Customer Call Reporter

Customer Call Reporter is a powerful tool that allows you to gain valuable insights into your IP Office system. With its comprehensive features and functionalities, you can optimize your system’s performance and improve customer satisfaction. From wallboard displays to scheduler enhancements, historic reporting enhancements, and installation changes, Customer Call Reporter offers a range of tools to help you maximize efficiency and take your communication systems to the next level.

One of the key features of Customer Call Reporter is the wallboard display, which provides real-time metrics and statistics on call volume, wait times, and agent performance. This allows you to monitor and manage your call center operations effectively, ensuring that no call goes unanswered and that customer service is always top-notch. The scheduler enhancements enable you to automate reporting tasks, saving you time and effort in generating regular reports. Additionally, historic reporting enhancements provide a deeper level of analysis by allowing you to track trends and patterns over time, helping you make data-driven decisions.

Installation changes in Customer Call Reporter have made the setup process smoother and more user-friendly. The intuitive interface and simplified setup wizard ensure that you can get up and running quickly without any technical hassles. With CCR licensing, you can easily customize your reporting capabilities based on your specific business needs. And as Customer Call Reporter integrates seamlessly with IP Office core software, you can take advantage of its robust features and functionality to enhance your overall communication system.

Table: Features of Customer Call Reporter

Feature Description
Wallboard Display Real-time metrics and statistics on call volume, wait times, and agent performance.
Scheduler Enhancements Automate reporting tasks and generate regular reports.
Historic Reporting Enhancements Track trends and patterns over time for deeper analysis.
Installation Changes Streamlined and user-friendly setup process.
CCR Licensing Customize reporting capabilities to fit your business needs.
Integration with IP Office Core Software Seamless integration for enhanced communication capabilities.

Enhance Mobility with DECT R4

In today’s fast-paced business environment, staying connected and mobile is crucial for productivity and efficiency. With the DECT R4 technology available in IP Office Release 6.0, you can enhance your mobility and streamline communication within your organization.

One of the key features of DECT R4 is directory integration, which allows users to access their contacts easily and efficiently. Whether you need to make a call, send a message, or schedule a meeting, having direct access to your contacts can save you time and effort.

Imagine being able to quickly search for a contact’s name, company, or phone number and initiate a call with just a few clicks. DECT R4’s directory integration simplifies the process, enabling you to communicate seamlessly with your colleagues, clients, and partners.

By leveraging the power of DECT R4 and its directory integration feature, you can enhance your mobility, increase collaboration, and improve overall communication efficiency within your IP Office system.

Table: DECT R4 Directory Integration

Benefits Description
Quick Access to Contacts Easily search and find contact information, including names, phone numbers, and company affiliations.
Efficient Communication Initiate calls, send messages, and schedule meetings directly from your DECT R4-enabled device.
Simplified Collaboration Connect with colleagues, clients, and partners with ease, promoting seamless collaboration.
Time and Effort Savings Eliminate the need to manually search for contact information, saving valuable time and effort.

With DECT R4 and its directory integration feature, you can take your mobility to the next level and ensure that communication flows seamlessly throughout your organization.

Virtual Server Support for IP Office

The availability of virtual server support in IP Office Release 6.0 opens up new possibilities for businesses looking to optimize their communication systems. With virtual server support, you can run your IP Office system on a virtualized infrastructure, providing increased flexibility, scalability, and cost savings.

By leveraging virtual server technology, you can consolidate your hardware and reduce the physical footprint of your communication infrastructure. This allows for easier management and maintenance while providing the ability to quickly scale your system as your business grows. Additionally, virtual server support enables better resource allocation, ensuring optimal performance and efficiency.

With virtual server support, you can also take advantage of features such as live migration, high availability, and disaster recovery. These capabilities provide a level of resilience and reliability that is crucial for businesses in today’s fast-paced environment.

Benefits of Virtual Server Support for IP Office:

  • Increased flexibility and scalability
  • Reduced hardware footprint
  • Better resource allocation
  • Improved system performance and efficiency
  • Enhanced resilience and reliability
Feature Description
Virtualized Infrastructure Run IP Office on a virtual server environment
Consolidation Reduce hardware requirements and physical footprint
Scalability Easily expand your system as your business grows
Resource Allocation Optimize performance and efficiency
Resilience Enable high availability and disaster recovery

Virtual server support in IP Office Release 6.0 empowers businesses to streamline their communication infrastructure and adapt to changing business needs. By harnessing the benefits of virtualization, you can achieve greater flexibility, scalability, and efficiency while reducing costs and improving system reliability.

Windows Operating System Support for IP Office

In order to ensure seamless integration with your existing IT infrastructure, IP Office Release 6.0 offers compatibility with various Windows operating systems. This compatibility enables you to leverage the full potential of your IP Office system while utilizing the familiar environment of Windows.

With Windows operating system support, you can easily integrate IP Office with your existing network infrastructure and take advantage of the robust features and capabilities it offers. Whether you are running Windows 10, Windows Server 2016, or any other compatible version, you can confidently deploy IP Office and optimize your communication processes.

Benefits of Windows Operating System Support

  • Seamless Integration: IP Office seamlessly integrates with your Windows operating system, providing a smooth and efficient user experience.
  • Familiar Environment: By leveraging Windows operating system support, your team can work in a familiar environment, reducing the learning curve and increasing productivity.
  • Compatibility: IP Office is compatible with various versions of Windows, ensuring that you can choose the operating system that best suits your organization’s needs.
  • Enhanced Performance: Windows operating system support ensures that IP Office operates at its full potential, delivering enhanced performance and reliability.

By leveraging the compatibility between IP Office and Windows operating systems, you can streamline your communication processes, improve collaboration, and enhance overall productivity within your organization.

Windows Operating Systems Supported IP Office Release 6.0
Windows 10 Yes
Windows 8.1 Yes
Windows 8 Yes
Windows 7 Yes
Windows Server 2019 Yes
Windows Server 2016 Yes
Windows Server 2012 R2 Yes
Windows Server 2012 Yes
Windows Server 2008 R2 Yes
Windows Server 2008 Yes
Windows Server 2003 No

Known Issues and Resolutions

While IP Office Release 6.0 introduces numerous enhancements, it is important to be aware of any known issues that may arise during the setup and operation of your IP Office system. Understanding these issues and having resolutions or workarounds available will ensure a smooth implementation and optimal performance of your communication infrastructure. Below, we highlight some of the key known issues and their corresponding resolutions:

Table 10.1: Known Issues and Resolutions

Known Issue Resolution
Intermittent call quality issues Perform a network assessment to identify and resolve any network congestion or latency issues. Update your IP Office system to the latest firmware version for improved call quality.
Compatibility issues with third-party applications Ensure that any third-party applications you integrate with your IP Office system are compatible with Release 6.0. Consult the documentation provided by the application provider or contact Avaya support for assistance.
Configuration errors causing system instability Double-check your configuration settings and consult the IP Office administrator guide for proper configuration guidelines. Engage with Ace Peak Investment for expert assistance and guidance.
Unexpected system reboots Update your IP Office system to the latest software version, which often includes stability enhancements and bug fixes. Monitor system logs for any error messages and contact Avaya support for further investigation.

By familiarizing yourself with these known issues and their resolutions, you can proactively address potential challenges and ensure a smooth and reliable operation of your IP Office system. Should you encounter any other issues not listed here, reach out to Avaya support or consult the IP Office community forum for additional guidance and assistance.

Technical Notes for IP Office Setup

Setting up an IP Office system requires careful attention to technical details and compatibility. Before proceeding, it is essential to review the technical notes provided to ensure a smooth and successful setup. These notes cover important aspects such as core software upgrades, unit compatibility, and phone firmware support.

When performing a core software upgrade, it is crucial to follow the instructions provided by the manufacturer. This ensures that the system is updated correctly and that any potential compatibility issues are addressed. Additionally, verifying the compatibility of different units within the IP Office system is essential to ensure their proper functioning and integration.

Phone firmware support is another critical consideration during IP Office setup. Ensuring that the IP Office system supports the firmware version of the phones being used guarantees that they will function optimally and take advantage of all available features. It is recommended to check the manufacturer’s documentation for the specific firmware requirements and compatibility.

Unit Compatibility

The table below provides an overview of the compatibility between different units within the IP Office system:

IP Office Unit Compatibility
IP500v2 Control Unit Compatible with all IP Office components
Combination Card Compatible with IP500v2 Control Unit
ETR 6 Card Compatible with IP500v2 Control Unit
1400 Series Digital Telephones Compatible with IP Office system
1600 Localized Series IP Telephones Compatible with IP Office system
9600 Series IP Telephones Compatible with IP Office system
ETR Telephones Compatible with ETR 6 Card and IP500v2 Control Unit
DECT R4 Compact Base Station Compatible with IP Office system

By following the technical notes provided and considering unit compatibility, core software upgrades, and phone firmware support, you can ensure a smooth and successful setup of your IP Office system. These guidelines will help optimize performance and integration, providing a reliable and efficient communication solution for your organization.


In conclusion, setting up an IP Office SIP Trunk can be simplified with our help at Ace Peak Investment. We understand the complexities involved in configuring and streamlining communication systems, which is why we offer our expertise in IP Office Release 6.0. By following the guidelines provided in this guide, you can ensure a seamless SIP trunk setup for your Avaya IP Office.

With our assistance, you can leverage the enhanced features and functionality of IP Office Release 6.0 to optimize your communication systems. From streamlining your SIP trunk configuration to maximizing efficiency with Customer Call Reporter, we are here to guide you every step of the way.

Trust Ace Peak Investment to make your Avaya IP Office SIP trunk setup easy and hassle-free. Contact us today to learn more and embark on a journey towards streamlined and efficient communication within your organization.


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Poonam Sharma

Poonam Sharma is a highly experienced individual in the telecom field, With 13+ years in telecom and expertise in VoIP, SMS, networking, and content creation, he drives innovation in our messaging solutions. His experience enables AcePeak to deliver industry-leading Wholesale voip services to customers worldwide.

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